1. Home
  2. Responsible Gaming
We're here for you

At Pbajee Responsible Gaming — Keep the Fun in Check

Gaming should be a form of entertainment — not a source of stress or financial hardship. Pbajee believes every player can enjoy gaming within healthy limits. On this page, we explain how we're committed to keeping you safe.

18+ Age Restriction
24/7 Support
5 Protection Tools
BDT 0 Cost of Support
🛡️

6 Core Pillars of Responsible Gaming

The policies we follow to ensure a safe gaming experience at Pbajee

Set your own limits

Set your own daily, weekly, or monthly deposit and wagering limits. Once a limit is set it takes effect immediately; if you want to increase it, a 7-day waiting period applies.

Session Time Control

Enable automatic logout and reminders after a set period of time. You can easily track in real time how long you've been gaming.

Take a Break (Cooling-Off)

Take a voluntary break of 1 day to 6 weeks. During this period you will not be able to log in or make deposits — give yourself time to reset.

Self-Exclusion

If you need a longer break, activate self-exclusion for a period of 6 months to 5 years. During this time, opening a new account or claiming promotions will not be permitted.

Age Verification System

Pbajee is strictly for users aged 18 and above. Identity verification is mandatory at registration — we make no exceptions when it comes to protecting minors.

Activity history

View your full gaming history, deposit and withdrawal records, and time spent — anytime you want. Transparency is at the core of what we do.

Table of Contents
  1. What is Responsible Gaming
  2. Using Protection Tools
  3. Warning Signs
  4. Check yourself
  5. Minor protection
  6. Help Center

What is Responsible Gaming and why does it matter?

Responsible gaming means treating gaming purely as entertainment — not as a source of income, an escape from reality, or a compulsive habit. At Pbajee, we believe every player deserves a gaming experience that is enjoyable, safe, and in control.

Online gaming is growing rapidly in Bangladesh. Many people enjoy slots, casino games, or Sports Betting responsibly. But at times — especially under financial stress or emotional strain — gaming can become a problem. Pbajee does not ignore this reality; instead, we actively work against it.

Responsible Gaming means more than following rules. It is a mindset — knowing when to stop, how much is reasonable to spend, and understanding that gaming should never take priority over your other responsibilities in life. We want every user on our platform to play with that mindset.

Pbajee follows international Responsible Gaming standards and provides multiple tools and resources to protect all users. These features are completely free and available at any time.

How to use Pbajee's protection tools

Our platform offers multiple automated and manual protection tools, all easily accessible from your account settings. Each tool serves a different purpose — choose what works best for you.

1
Deposit Limit

Set a maximum deposit amount per day, week, or month. Lowering a limit takes effect immediately; increasing it requires a 7 business-day waiting period.

2
Loss Limit

Set the maximum amount you're willing to lose within a given period. Once you hit that limit, your game session will automatically end.

3
Session Time Limit

Set a limit on how long you play in one session. Once the time is up, you'll receive an automatic warning and be logged out.

4
Reality Check

A notification will appear on screen every 30, 60, or 90 minutes — reminding you how long you have been playing and how much you have spent.

5
Cooling-off period

Take a voluntary break of 1 day to 6 weeks. During this period no deposits or bets will be permitted.

6
Self-Exclusion

Contact Support for a long-term self-exclusion of 6 months to 5 years. Your account will be entirely inactive throughout this period.

Warning Signs of Problem Gaming

Most people play responsibly. Even so, gaming can sometimes spiral out of control. Watch out for these warning signs:

⚠️
Chasing Losses

Chasing losses by placing repeated bets — this is the most dangerous habit of all.

⚠️
Spending Beyond Your Budget

Using money set aside for rent, food, or household expenses on gaming.

⚠️
Hiding your gaming

Hiding gaming habits from family or friends.

⚠️
Impact on work and relationships

Gaming negatively affecting your work, family life, or friendships.

⚠️
Unable to stop

Repeatedly returning to gaming despite trying to stop, and feeling mentally restless when you do.

⚠️
Emotional Dependency

Using gaming as an escape from anxiety, worry, or depression.

Keep in Mind: Having one or two of these signs does not make you a "problem gambler" — they are simply warning signals. Acting early means you can address the issue before it gets worse. Seeking help is not a weakness; it takes courage.

Find out for yourself — a 5-minute self-assessment

Ask yourself the questions below. If you answer "Yes" to more than three, please contact us or use the support resources listed below:

Have you spent more than your budget on gaming in the past month?
Have you placed more bets trying to win back money you lost?
Has gaming been disrupting your sleep or eating habits?
Have you hidden your gaming habits from family or friends?
Have you tried to stop but failed?
Does gaming feel more important than your daily responsibilities?

Minor Protection — Children Are Safe at Pbajee

Pbajee strictly does not serve anyone under 18. NID verification is mandatory at registration. Parents can also take an active role in keeping their children safe:

  • Use parental control software on your device.
  • Monitor browser history regularly.
  • Keep your account login details out of your child's reach.
  • Educate your child about online gaming and its risks.
  • If you have any suspicion, contact Pbajee Support immediately — the account will be closed right away.

If we become aware that a minor is using a Pbajee account, the account will be closed immediately and all transactions will be voided. We make no exceptions when it comes to protecting minors.

Professional Support — You Are Not Alone

Problem gaming is a mental health issue — not a personal failure. Seeking professional support is the smartest thing you can do. Pbajee provides direct support and also recommends the following resources:

Pbajee Live Support

Speak with our Responsible Gaming team via 24/7 live chat or email. All conversations are completely confidential.

[email protected]
National Mental Health Helpline

Get free counselling from Bangladesh's National Mental Health Service. Trained counsellors are available to help.

Helpline: 16462
Gamblers Anonymous

An internationally recognized self-help group. Join online meetings in Bengali — anonymity is fully respected.

gamblers-anonymous.org
BeGambleAware

An international responsible gaming organization. Find professional guidance on identifying and addressing problematic gaming.

begambleaware.org

Activating Protection Limits Simple Steps

Make your account more secure in just a few minutes

  • 1
    Log in to your account Sign in to Pbajee with your username and password.
  • 2
    Go to Profile Settings Click your name in the top right corner and select "Account Settings".
  • 3
    Open the "Responsible Gaming" tab Select the "Responsible Gaming" option in the Settings menu.
  • 4
    Activate Your Preferred Tool Activate one or more tools — Deposit Limit, session time, cooling-off period, or self-exclusion.
  • 5
    Confirm & Save Save your changes — limits take effect immediately and you will receive a confirmation email.
If you have trouble setting limits or need assistance, our support team is available 24/7.

Responsible Gaming Key policies

Keep these principles in mind and gaming will always stay fun

Play for Entertainment Only — Gaming is never a source of income.
Set a Budget Before You Start Playing — Only spend what you can afford to lose.
Take regular breaks — Taking at least a 10-minute break every hour is the healthy choice.
Do Not Play Under the Influence or When Under Stress — It impairs your ability to make sound decisions.
Do Not Try to Recover Lost Money — It only leads to greater losses.
Never play with borrowed money — Never use a credit card or borrowed money for gaming.

Frequently Asked Questions — Responsible Gaming

We've got answers to whatever's on your mind

No, self-exclusion is not permanent — you can choose a period of 6 months to 5 years. Once the period ends, you'll need to contact support to reactivate your account and complete a cooling-off period. However, your account cannot be reopened under any circumstances while self-exclusion is active.

Decreasing a limit always takes effect immediately. Increasing a limit, however, is subject to a 7 business-day waiting period. This rule protects you from overspending in the heat of the moment.

Not at all. These tools are designed for your benefit — using them will not affect any account privileges, and there are no penalties. In fact, Pbajee respects and actively encourages this step.

Start with a direct, empathetic conversation — express concern without placing blame. You can also report it to Pbajee Support; we investigate third-party complaints as well. For additional guidance, call the National Mental Health Helpline at 16462.

No. Pbajee strictly enforces an 18+ policy. National ID verification is mandatory at registration. If a minor's account is detected, it is immediately closed and any remaining balance is refunded in full.
🌿

Play responsibly, Enjoy the experience

Gaming at Pbajee should always be safe and enjoyable. Sign up today, set your protection limits, and start playing responsibly. Remember — asking for help is a sign of strength.

Register now Log In

Before you register Terms and Conditions Read. For users aged 18+ only.

বাংলা